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Privacy Policy

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LyfeMedix Privacy Policy

Effective Date: 01.09.2025

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LyfeMedix Pvt Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website,

mobile apps, or telemedicine services.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information:

  • Name, contact details (email, phone, address)

  • Demographic information (age, gender)

  • Payment information (for subscription or consultation)

b. Health Information:

  • Medical history, lab reports, medications, and other health data

  • Consultation notes and treatment plans

c. Usage Information:

  • Website or app usage data, IP address, device type, cookies, and analytics

 

2. How We Use Your Information

Your information is used for:

  • Providing telemedicine and wellness services, consultations, and personalized health plans

  • Processing payments and subscription services

  • Communicating appointment reminders, updates, and educational content

  • Improving our services, app features, and user experience

  • Complying with legal and regulatory requirements

 

3. Data Sharing and Third Parties

We do not sell your personal or health information. We may share data only with:

  • Healthcare professionals within LyfeMedix for treatment purposes

  • Service providers (IT, analytics, payment processors) who are bound by confidentiality agreements

  • Legal authorities if required by law

We may recommend third-party services for wellness, but you are not obligated to use them. We are not responsible for their privacy practices.

 

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data, including:

  • Encryption of sensitive information

  • Secure storage of medical records and reports

  • Restricted access to authorized personnel only

 

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal and health information

  • Withdraw consent to telemedicine services at any time

  • Request restrictions on how your data is used or shared

To exercise your rights, please contact: [Insert Contact Email / Phone]

 

6. Telemedicine Consent

By using our telehealth services, you acknowledge and consent that:

  • Telemedicine consultations involve digital communication (audio, video, text)

  • There are benefits and limitations compared to in-person care

  • Your data will be used securely for treatment purposes only

  • This service is not for emergencies

 

7. Cookies and Tracking

Our website and apps may use cookies or analytics tools to:

  • Improve your experience

  • Track usage and engagement

  • Personalize content

You may disable cookies through your browser settings, but some functionality may be affected.

 

8. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date.

 

9. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:
Email: contact@lyfemedix.com
Phone: +91-92057 21792
www.lyfemedix.com

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LyfeMedix Pvt Ltd is committed to maintaining your trust and ensuring the highest standards of privacy and data protection.

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