LyfeMedix Shipping & Service Fulfilment Policy

1. Telemedicine & Digital Services

• Delivery Mode: All consultations, health plans, and wellness services are delivered through secure video, audio, or text-based conferencing on our telemedicine platform.

• EMR Integration: LyfeMedix uses the Eka Care EMR platform for electronic medical records (EMR) to ensure secure storage and access to your health records.

• Nutrition & Habit-Building Platform: For nutrition tracking, habit coaching, and related digital tools, we integrate services from Kore App, a third-party service provider.

 

Disclaimer: While LyfeMedix ensures that only reputable digital partners are used, the functionality, uptime, or performance of third-party platforms (Eka Care, Kore App, etc.) is not under our direct control, and we do not provide warranties for their services.

 

2. Prescription Services

• Prescriptions generated during teleconsultations are fulfilled by licensed, reputed pharmacies.

• All medication delivery timelines and quality assurances are governed by the respective pharmacy partner’s policies and applicable Indian laws (including the Drugs & Cosmetics Act, 1940).

• LyfeMedix acts only as a facilitator and does not manufacture, store, or ship medicines directly.

• LyfeMedix prescriptions are digitally signed by your treating Doctor, a LICENSED PHYSICIAN registered with the MEDICAL COUNCIL of INDIA. The client is free to purchase the prescription medications at any licensed pharmacy.

 

3. Diagnostic Services

• Laboratory tests and diagnostics are conducted by reputed, accredited laboratories.

• Sample collection, processing, and report delivery are governed by the respective laboratory’s protocols and quality standards.

• LyfeMedix is not responsible for any delay or error arising from the laboratory’s processes.

• LyfeMedix acts only as a facilitator and does not conduct / perform any laboratory or diagnostics tests directly at any of its facility.

 

4. E-Commerce & Physical Products

• The E-commerce section on the LyfeMedix website displays select wellness products for customer convenience.

• All such physical products are sold and shipped directly by third-party providers such as Amazon and other reputed companies.

• Order tracking, shipping timelines, returns, and warranties are solely governed by the policies of the respective third-party seller.

 

Disclaimer: LyfeMedix does not manufacture, warehouse, ship, or provide warranties for these products. Our platform acts only as a convenience-based referral or aggregator, and we are not responsible for product defects, delays, or fulfilment issues.

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5. Nutrition, Supplements & Habit-Building Services

• Nutrition & Supplement Advice: Guidance provided during consultations is evidence-based; however, if supplements are purchased, they are fulfilled via reputed pharmacies, e-commerce partners, or affiliates. LyfeMedix does not manufacture or directly supply supplements.

• Habit-Building Programs: Delivered through the Kore App platform and/or our affiliate wellness coaches. Functionality and app-related issues are governed by Kore App’s policies.

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6. Yoga, Pranic Healing & AYUSH Services

• These wellness and complementary services are provided by affiliated experts or independent third-party practitioners.

• Services may include yoga sessions, meditation, pranic healing, Ayurveda, naturopathy, and other AYUSH-based therapies.

• LyfeMedix may facilitate booking or referrals, but the actual service delivery is the responsibility of the individual practitioner or partner organization.

Disclaimer: LyfeMedix does not guarantee outcomes from complementary services, as these vary based on individual participation, practitioner expertise, and personal health conditions.